Проблемы оценки персонала при внедрении клиентоориентированной стратегии

Authors

  • И. Ю. Мельникова Novokuznetsk Institute-branch of «Kemerovo State University»
  • Ю. Н. Соина-Кутищева Novokuznetsk Institute-branch of «Kemerovo State University»

DOI:

https://doi.org/10.17308/econ.2020.1/2761

Keywords:

customer-focused strategy, personnel assessment, personnel assessment methods

Abstract

In the article, the analysis of the characteristics of client-oriented personnel is executed on the basis of theoretical and empirical data. The levels of employee orientation to the client are defi ned. The analysis of methods for assessing the client-orientation of the staff is carried out. The need to develop a set of assessment tools is justifi ed. The limitations and results of the application of staff assessment methods are also given.

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Author Biographies

  • И. Ю. Мельникова , Novokuznetsk Institute-branch of «Kemerovo State University»

    Candidate of Economic Sciences, Associate Professor

  • Ю. Н. Соина-Кутищева , Novokuznetsk Institute-branch of «Kemerovo State University»

    Candidate of Economic Sciences, Associate Professor

References

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Published

2020-03-31

Issue

No. 1 (2020): January - March

Section

Economy of Work and Human Resource Management

How to Cite

Мельникова , И. Ю., & Соина-Кутищева , Ю. Н. (2020). Проблемы оценки персонала при внедрении клиентоориентированной стратегии. Eurasian Journal of Economics and Management, 1, 105-115. https://doi.org/10.17308/econ.2020.1/2761