Реализация функционально-процессного подхода к управлению качеством транспортного обслуживания в регионе

Abstract

Purpose: Article is devoted to questions of development of a transport complex of the region and transport servicing which becomes more and more urgent every year and exerts the increasing impact on development of the region in general. Discussion: The system of transport servicing of the region is considered as set of elements of transport infrastructure through which interaction the needs for cargo transfer and passengers in the region are satisfied. It is the open system having the isolated internal environment and interacting with the external environment. At the same time the internal environment consists of elements between which communication is much stronger, than with the elements constituting the external environment. In market conditions the urgent problem of uncertainty of the external environment influences in turn a condition and development of system of transport servicing of the region, changing external and internal conditions of its functioning. Results: In article basic provisions of transport servicing of economy of the region are determined. On the basis of a research of approaches to determination of transport servicing the author's understanding of this process is provided. The characteristic of system of transport servicing of the region is provided. Methods of regulation of transport servicing are determined. Features of transport servicing of economy of the region are marked out. The research of a condition of standard legal support of development of a transport complex in the Voronezh region is conducted, the analysis of the strategic and forecast documents regulating transport servicing in the region is given. The perspective directions of development of a transport complex of the region are determined.