The economic model of quality costs
Keywords:
economy of quality, quality cost, customer loyalty, quality assurance, quality improvement
Abstract
The economic model of quality costs is represented from the position of customer loyalty, disclosure of categories related to quality (losses, effects, costs, investments) for the two directions of quality management: quality assurance and quality improvement.
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Published
2015-04-24
How to Cite
Леонова, Т. И., & Бабарин, М. С. (2015). The economic model of quality costs. Modern Economics: Problems and Solutions, 10, 46-52. Retrieved from https://journals.vsu.ru/meps/article/view/4874
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