The evolution of business process management and the implementation of business process improvement initiatives
Abstract
Subject. Тhe article outlines the evolution of business process management – from designing single business processes to a fledged management discipline and a nowadays understanding of business process management as an integrated set of organizational capabilities. The emphasis is on the analysis of the best practices for implementing projects of business process improvement. Purpose is to analyze modern theoretical and applied aspects of business process management, the reasons for the failure and success of projects to improve business processes, define the optimal organization, structure and method of work for project teams to business process improvement.
Method. Literature review, analysis of applied research and case studies.
Result. Defines the conditions for organizing project work to improve business processes, the necessary qualifications of project team members, the general structure of project participants (project team, support team (pilot group), milestone committee, subproject teams) have been determined. The content of the stages of work to business processes improvement has been clarified.
Conclusion. The potential of business process management and initiatives to improve business proces ses can be realized if they are embedded in the most important components of an organization’s management, such as strategy, structure, organizational culture, information and communication technologies, and personnel management. Equally important is the constant development of competencies, not only in the analysis and modeling of business processes, but also in project management and organizational change.
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